Dear Jeff and Jerry,
We just received the check from our insurance company for the work you did on our roof. I was about to call you and ask if they had paid you directly because the insurance company never told me a thing until I received a check today. They paid all but a $250 deductible—whew!!!
It has been on my mind to write you and thank you again for your rapid response to our emergency as well as the beautiful professional job you did. More importantly, and this is the difference between you as business people and many others in our area, you knew were in trouble without a roof; you dropped everything and helped us. While this may be standard operating procedure for you folks, I assure you, you earned Jim and Marianne O.’s undying loyalty and appreciation.
Thank you so much!